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In accordance with the high standard of the professional ethics and business practice, we have adopted the Code of ethics. On the basis of it, we regulate relationships with all parties in business – clients, employees, suppliers and the entire community.
The Code of ethics is the expression of our Bank’s culture we adhere to in our day- to- day work and in all activities we perform.
In case of not observing the Bank’s Code of ethics, please report and submit your complaint to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
The Code of Ethics of Zapad bank AD Podgorica (hereinafter: the Code of Ethics) is a set of standards, ethical norms and professional conduct in performing the tasks that employees of Zapad bank AD Podgorica (hereinafter: employees) shall observe.
The purpose of the Code of Ethics is to improve the behavior of employees in accordance with the basic moral principles and standards of professional conduct, as well as the promotion of corporate values.
Employees shall do their job consistently by applying ethical standards and rules of conduct.
An employee authorized to make decisions in Zapad bank AD Podgorica (hereinafter: the Bank) shall act within the given authorization, guided primarily by the interests of the Bank.
Terms and expression used in the Code of Ethics for persons in the masculine gender shall include the same terms and expressions in the feminine gender.
The employee shall perform their duties in impartial and politically neutral manner.
The employee is prohibited from wearing and / or displaying the insignia of political parties or introducing propaganda material at the Bank's official premises.
The employee may engage in political activity solely on his or her own behalf.
The employee is prohibited from influencing the political affiliation of other employees in the bank.
The Bank respects the right of employees to privacy. Personal information about employees is collected, processed, used and stored only to the extent necessary to comply with legal and other regulations relating to employment, work and tax obligations.
The employee is loyal to the Bank and performs his/her duties responsibly, honestly and efficiently, according to professional standards.
In relations with parties, members of the Management and Supervisory Boards, the Secretary and other employees, the Employee shall act honestly and with integrity and perform his/her duties with appropriate skill, due care and commitment.
The employee is aware of the responsibility for violation of work duties, as well as the possibility of conducting court proceedings and penalties.
The employee shall perform his/her duties in such manner that, in the manner prescribed by law, within the established rules and procedures, he/she ensures the exercise of the rights and obligations of the parties – persons and legal entities (hereinafter: service users). If the service user is dissatisfied with the Bank's service, the employee shall inform them that they may, in accordance with the Bank's procedure, file a complaint.
In performing their duties, in relation to service users, the employees shall:
The head of the department, in relation to employees should:
In dealing with other employees in the performance of work, employee should: