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The payment cards have become part of our everyday life and it is important to pay particular attention to the safety and security aspects of their use.
Therefore, it is important to pay attention to the following:
After receiving the card, you must sign the card because the unsigned card is not valid.
If the card is lost or stolen call number + 382 20 690 002 that is available 365 days a year.
You will receive SMS notification for each transaction.
PIN protection during payments in retail sales points
In the event of any doubt about how your payment card is handled, call the bank to ask for an advice on possibly blocking the card and replacing it, if needed.
When using ATMs, it is necessary to pay attention to surrounding and people around you:
What does option 3D SECURE mean?
3D Secure is a completely free of charge Bank’s service that guarantees additional security for online shopping with MasterCard cards on the Internet, i.e. on the web sites that are part of MasterCard Secure Code system.
This service will protect your MasterCard cards from potential misuse while shopping on the Internet. All you need for a carelessly shopping is the following:
This service is very easily activated. When buying online, on the screen is open the 3D Secure dialog box and checks whether the card is included in the safe shopping program. You receive one-time password (OTP) via SMS message on a mobile phone number that is registered with the West Bank. The one-time password is means that we send you a new one for each following online buying.
You can use a 3D Secure service with your existing MasterCard card, on any computer or mobile phone, without any additional software or applications.
Owing to this service, as a user you have full control over the use of the card, thus preventing the card’s misuse. In addition, the user has also the review of the personal data transfer, which stay the client and the Bank and is not available to a web seller. All internet payments are performed through an activation code or a password that are known only to the beneficiary of the card.
The service is blocked if you forget your password or activation code, and if three consecutive wrong entries attempts occur. In such a case, it is required to call the Authorization Center: Tel, + 382 (020) 690 069, in order to provide you with the further use of this service.