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A client shall submit the complaints to a work of an employee or a banking service provided not later than 30 days as of a day of such event occurring (unless contractually otherwise agreed on such deadline).
The complaint shall be submitted in one of the ways as follows:
1. Personally, either in the Bank's head office or in a Bank branch office -by completing the Compliant Form;
2. By the postal mail service, sent to the address: Moskovska 2b/VII, 81000 Podgorica
3. Sending an email (e-mail) to the address: